Password creation issues

Hello,

I was just testing out the checkout process for a client. On the 'Create Buyer' page, I added in the password that I wanted.

Well, when I go to try and log in, the password I entered was not working. So I requested my password via the 'forgotten password' link and the password that it emailed back to me was NOT the password I entered in.

The password I entered in had special characters [[[Redacted]]]

maybe this is not what is happening at all - but this is what I think was happening.

We appreciate your posting these concerns, but we cannot discuss password algorithms and policies in a public forum. If you would like to discuss this further, please contact the Support Team as shown in this video and we will be happy to discuss this with you further: