autoship notification failed, but processed?

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Lfrailey173
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autoship notification failed, but processed?

Postby Lfrailey173 » Mon Aug 27, 2018 3:43 pm

Aloha!
Buyer 10147 has an autoship #31746. We received an email notification that the autoship failed to process.....however in pulling up the customer's profile the order did process #38710 however it did knock the order down to the list of "cancelled" orders under the reoccurring orders section?
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Dave
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Re: autoship notification failed, but processed?

Postby Dave » Mon Aug 27, 2018 5:13 pm

Please forward the email that you received to our support email address so that we may look into this further for you.
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Re: autoship notification failed, but processed?

Postby Dave » Mon Aug 27, 2018 6:00 pm

According to your Authorize.net account, the charge failed AND succeeded. You can see the report from Authorize.net below:

40900703543 Captured/Pending Settlement 27-Aug-2018 10:54:50 V XXXX8496 USD 144.15
40900703489 none Voided 27-Aug-2018 10:54:49 V XXXX8496 USD 0.00
40900697689 none Voided 27-Aug-2018 10:52:29 V XXXX8496 USD 0.00

Please let us know if you see this happen again.

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