autoship notification failed, but processed?

We appreciate your feedback - please let us know how we can improve AllProWebTools.
Post Reply
Lfrailey173
Posts: 505
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

autoship notification failed, but processed?

Post by Lfrailey173 »

Aloha!
Buyer 10147 has an autoship #31746. We received an email notification that the autoship failed to process.....however in pulling up the customer's profile the order did process #38710 however it did knock the order down to the list of "cancelled" orders under the reoccurring orders section?
User avatar
Dave
Support Team
Support Team
Posts: 1221
Joined: Wed May 11, 2011 10:30 am
Website: www.allprowebtools.com
Contact:

Re: autoship notification failed, but processed?

Post by Dave »

Please forward the email that you received to our support email address so that we may look into this further for you.
User avatar
Dave
Support Team
Support Team
Posts: 1221
Joined: Wed May 11, 2011 10:30 am
Website: www.allprowebtools.com
Contact:

Re: autoship notification failed, but processed?

Post by Dave »

According to your Authorize.net account, the charge failed AND succeeded. You can see the report from Authorize.net below:

40900703543 Captured/Pending Settlement 27-Aug-2018 10:54:50 V XXXX8496 USD 144.15
40900703489 none Voided 27-Aug-2018 10:54:49 V XXXX8496 USD 0.00
40900697689 none Voided 27-Aug-2018 10:52:29 V XXXX8496 USD 0.00

Please let us know if you see this happen again.
Post Reply