You have been given special access to upload images with FTP. FTP is incompatiblt with the online image manager. The specific folder that you were using "KINETIQUETTES" had been created by FTP and was not able to be modified (or have anything added to it) unless it was by FTP.
To avoid this issue in the future, we recommend creating all of your folders with the online image manager.
We have reset all of the settings in your account so that you can now use the online image manager. Please note that the image manager does not allow uppercase letters or spaces and underscores - this can only be done via FTP and is not recommended practice.