Aloha! We've had a strange thing happen with an order. It processed in authorize.net but the order invoice generated with $0.00 and no content and did not appear in our "view orders" field for orders pending shipment. The customer called today to inquire as she has not received an shipping confirmation.
Buyer 35234
date: Aug 27 2019
authorize.net transaction confirmation 41545806188
her order invoice #46835 is blank for shipping and items and total is $0.00
the abandoned cart with total $204.15 is the items she ordered and matches the authorize.net charge total
We need to get order #46835 to reflect the info in the abandoned cart so we can ship the order as customs is going to need an invoice.
I realize you all are hopefully bunkered down from the hurricane but thought maybe some one from the tech side is based somewhere else and could help with this. Hope you all stay safe!
Invoice #46835 for $0.00
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- meble kuchenne Mikołów Knurów Czechowice-Dziedzice
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- Kathlein
- Support Team
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Re: Invoice #46835 for $0.00
You can convert your abandoned cart to an actual order by clicking where it says "New Abandoned Cart" in the timeline. Then click "Calculate Shipping and Tax" at the bottom and then "Create Order"
You can then mark the item paid as "cash" or "check" and enter in the Auth.net transaction ID if you like.
Hope that helps!
You can then mark the item paid as "cash" or "check" and enter in the Auth.net transaction ID if you like.
Hope that helps!