email address valid but showing red x

We appreciate your feedback - please let us know how we can improve AllProWebTools.
Post Reply
Lfrailey173
Posts: 505
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

email address valid but showing red x

Post by Lfrailey173 »

Aloha!
I just updated the email address on buyer 27822 and the red x is showing immediately next to it....the email address is valid as I've been corresponding with him via it....I tried to reverify by click the green check but it still shows the red x....he wants to make sure he receives our emails so how do I fix this?
User avatar
Dave
Support Team
Support Team
Posts: 1221
Joined: Wed May 11, 2011 10:30 am
Website: www.allprowebtools.com
Contact:

Re: email address valid but showing red x

Post by Dave »

Thanks for reporting this, the email address has been re-activated.
Steve173
Posts: 174
Joined: Mon Jun 01, 2015 7:55 pm
Website: www.realnoni.com

Re: email address valid but showing red x

Post by Steve173 »

One more buyer 7450, I fixed his email address but it is still showing a red x.
Steve173
Posts: 174
Joined: Mon Jun 01, 2015 7:55 pm
Website: www.realnoni.com

Re: email address valid but showing red x

Post by Steve173 »

Two more so three total:

Buyer 7450
Buyer 35433
Buyer 35400
Steve173
Posts: 174
Joined: Mon Jun 01, 2015 7:55 pm
Website: www.realnoni.com

Re: email address valid but showing red x

Post by Steve173 »

goodness...just had another where he called for an order and his email was incorrect....fixed it and it's still showing red x. Buyer 35906
User avatar
Dave
Support Team
Support Team
Posts: 1221
Joined: Wed May 11, 2011 10:30 am
Website: www.allprowebtools.com
Contact:

Re: email address valid but showing red x

Post by Dave »

Thanks for reporting this. There was an issue where the red x was not being cleared whenever you would fix the email - this has now been fixed.

7450 and 35433 and 35906 have been reactivated.

We did not see a "red x" on CRM record 35400.
Steve173
Posts: 174
Joined: Mon Jun 01, 2015 7:55 pm
Website: www.realnoni.com

Re: email address valid but showing red x

Post by Steve173 »

another one buyer #4287 has a red x that is not being cleared....
User avatar
Dave
Support Team
Support Team
Posts: 1221
Joined: Wed May 11, 2011 10:30 am
Website: www.allprowebtools.com
Contact:

Re: email address valid but showing red x

Post by Dave »

You can clear the red x by changing the email address (like adding a number to the end of it) and then saving it and then changing the email back by removing the number that you placed at the end.

I have done this to record 4287 and the x is now cleared.

If you come back later and the x is there again, it means that the email address was reported invalid AGAIN by the server that manages that person email account.
Lfrailey173
Posts: 505
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: email address valid but showing red x

Post by Lfrailey173 »

trying to clear the red x for buyer 11930. When I try to put in the email and click the green check mark to confirm I'm getting the error message "please enter a valid email address." The email address is valid. You'll see that we sent him an invoice confirmation email to this email and he opened it 7 hours ago....please advise how to get his email address back in his profile. His email address is now blank as we cannot save it, his email address is [email protected]
buyer email issue.jpg
buyer email issue.jpg (246.88 KiB) Viewed 1175 times
User avatar
Chopper326
AllPro Provider
AllPro Provider
Posts: 174
Joined: Thu Sep 09, 2021 11:37 am
Website: www.allprowebtools.com

Re: email address valid but showing red x

Post by Chopper326 »

Sometimes when you copy an email address from other places such as a document file, there can be a 'blank space' included with the email address.

I am able to successfully save and edited email addresses on my end.

Please try to type in the email address again manually and you can let us know if the issue is still persisted.
Post Reply