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Invoice not compatible with kanji

Posted: Sat May 30, 2020 6:54 pm
by Lfrailey173
Hi!
We just had a customer place an order in Japan. They contact us concerned as their invoice has the shipping address in all sorts of bizarre characters that are most definitely not Japanese. How can we fix this so it translates correctly on a customers invoice? Buyer 38346 order #52820
Japan invoice.jpg
Japan invoice.jpg (732.27 KiB) Viewed 774 times

Re: Invoice not compatible with kanji

Posted: Sun May 31, 2020 7:06 pm
by Dave
Hello! Your account shows that you have received orders from 87 addresses in Japan over the past few years. This record is the only one presenting with this issue. Here is a sample of some of the Japanese addresses that have been entered into your website:
japanese.png
japanese.png (18.71 KiB) Viewed 771 times
In order to address this, we will need to understand how this customer entered their address differently from the 86 other addresses that have been entered into your website.

Re: Invoice not compatible with kanji

Posted: Mon Jun 01, 2020 1:12 am
by Steve173
The customer typed their address in our website in kanji......this is the first time I've seen someone do this. All other customers in Japan have input their address in romanized Japanese (Latin alphabet).