Page 1 of 1

Email Marketing Campaign starts over when I add another campaign to contact

Posted: Mon Nov 09, 2020 3:17 pm
by Anna3909
I recently wanted to add certain contacts to a second email campaign manually, in addition to an email campaign that they automatically were added to when they filled out a sign-up box.

When I went in and manually added the second campaign, the system restarted the original campaign they were in, meaning they received Step 1 of the original campaign, even though they were already on Step 5 or more. I need the system to recognize that they're already part of one of the campaigns and keep them on the step they are already on.

Re: Email Marketing Campaign starts over when I add another campaign to contact

Posted: Fri Nov 13, 2020 9:20 am
by Dave
We will investigate this issue and get back to you soon.

Re: Email Marketing Campaign starts over when I add another campaign to contact

Posted: Tue Nov 17, 2020 4:57 pm
by Tommie326
I have confirmed this issue when you add a campaign when you're looking at the crm.

Re: Email Marketing Campaign starts over when I add another campaign to contact

Posted: Wed Nov 18, 2020 1:51 pm
by Dave
This issue has been addressed. Please test it out and let us know if it is working as you expected.

Thanks for reporting this!