GDPR delete not working

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Steve173
Posts: 174
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Mon Jun 01, 2015 7:55 pm
Website: www.realnoni.com

GDPR delete not working

Post by Steve173 »

Hi! The GDPR delete function is not working. We are selecting "GDPR delete" and then clicking the red "Yes permanently delete" button and we are then taken to a confirmation page saying "Record has been permanently deleted" but it's actually not deleted. We can still type in the customers name in the console search and it pulls up the customer and their entire profile, history etc.... examples are buyer 8488 (we first deleted on June 16th and twice again today and his profile is still here). Buyers 26311, 26141 and 21447 we did the GDPR delete function yesterday received the confirmation but again we can still pull up their profiles.
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Brads326
Support Team
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Posts: 179
Joined: Tue Dec 12, 2017 10:06 am
Website: www.allprowebtools.com

Re: GDPR delete not working

Post by Brads326 »

When I go to buyer # 8488 this is what I see:
noni-redacted.png
noni-redacted.png (94.41 KiB) Viewed 1445 times
Can you provide more detail about the issue you are experiencing?
Lfrailey173
Posts: 505
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: GDPR delete not working

Post by Lfrailey173 »

oops sorry no idea how I typed #8488, yes that buyer is deleted but it's buyer #8346 that we deleted June 16th and again June 28th and it's still there. Plus buyers 26311, 26141 and 21447

screenshots for buyer 8346 below

buyer 8346, screenshot today July 5 2021
buyer 8346 profile still avail.jpg
buyer 8346 profile still avail.jpg (269.79 KiB) Viewed 1442 times
delete screen for buyer 8346
buyer 8346 perm delete notice.jpg
buyer 8346 perm delete notice.jpg (178.72 KiB) Viewed 1442 times
confirmation that buyer 8346
perm delete confirmation.jpg
perm delete confirmation.jpg (150.95 KiB) Viewed 1442 times
Lfrailey173
Posts: 505
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: GDPR delete not working

Post by Lfrailey173 »

oh interesting....just noticed on the customers profile the buyer id is listed as 8346 but on the GDPR delete page it has CRM ID as 8488? Very bizarre....is the system deleting the incorrect buyer profile? I just tested it out again, went to buyer 8346 and selected GDPR perm delete. On the page asking if we really want to delete it lists CRM ID 8488 and not 8346? Just tried buyer 26311 and it also changes to a different CRM ID 30310, buyer 26141 changes to CRM ID 30120 and buyer 21447 changes to CRM ID 24367. I think the system is deleting the wrong buyers...YIKES!
buyer 8346 perm delete but showing ID 8488.jpg
buyer 8346 perm delete but showing ID 8488.jpg (181.57 KiB) Viewed 1441 times
buyer 26311 perm delete notice showing id 30310.jpg
buyer 26311 perm delete notice showing id 30310.jpg (150.06 KiB) Viewed 1441 times
buyer 26141 perm delete notice showing id 30120.jpg
buyer 26141 perm delete notice showing id 30120.jpg (155.48 KiB) Viewed 1441 times
buyer 21447 perm delete notice showing id 24367.jpg
buyer 21447 perm delete notice showing id 24367.jpg (154.27 KiB) Viewed 1441 times
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Brads326
Support Team
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Joined: Tue Dec 12, 2017 10:06 am
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Re: GDPR delete not working

Post by Brads326 »

Thank you for reporting this issue. It has been addressed by our programming team. Please try deleting the records again.
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