GDPR delete not working
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- Posts: 174
- meble kuchenne Mikołów Knurów Czechowice-Dziedzice
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GDPR delete not working
Hi! The GDPR delete function is not working. We are selecting "GDPR delete" and then clicking the red "Yes permanently delete" button and we are then taken to a confirmation page saying "Record has been permanently deleted" but it's actually not deleted. We can still type in the customers name in the console search and it pulls up the customer and their entire profile, history etc.... examples are buyer 8488 (we first deleted on June 16th and twice again today and his profile is still here). Buyers 26311, 26141 and 21447 we did the GDPR delete function yesterday received the confirmation but again we can still pull up their profiles.
- Brads326
- Support Team
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- Joined: Tue Dec 12, 2017 10:06 am
- Website: www.allprowebtools.com
Re: GDPR delete not working
When I go to buyer # 8488 this is what I see:
Can you provide more detail about the issue you are experiencing?
Can you provide more detail about the issue you are experiencing?
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Re: GDPR delete not working
oops sorry no idea how I typed #8488, yes that buyer is deleted but it's buyer #8346 that we deleted June 16th and again June 28th and it's still there. Plus buyers 26311, 26141 and 21447
screenshots for buyer 8346 below
buyer 8346, screenshot today July 5 2021 delete screen for buyer 8346 confirmation that buyer 8346
screenshots for buyer 8346 below
buyer 8346, screenshot today July 5 2021 delete screen for buyer 8346 confirmation that buyer 8346
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- Posts: 505
- Joined: Thu Oct 23, 2014 4:16 pm
- Website: apwt.realnoni.com
Re: GDPR delete not working
oh interesting....just noticed on the customers profile the buyer id is listed as 8346 but on the GDPR delete page it has CRM ID as 8488? Very bizarre....is the system deleting the incorrect buyer profile? I just tested it out again, went to buyer 8346 and selected GDPR perm delete. On the page asking if we really want to delete it lists CRM ID 8488 and not 8346? Just tried buyer 26311 and it also changes to a different CRM ID 30310, buyer 26141 changes to CRM ID 30120 and buyer 21447 changes to CRM ID 24367. I think the system is deleting the wrong buyers...YIKES!
- Brads326
- Support Team
- Posts: 179
- Joined: Tue Dec 12, 2017 10:06 am
- Website: www.allprowebtools.com
Re: GDPR delete not working
Thank you for reporting this issue. It has been addressed by our programming team. Please try deleting the records again.