People are not being put in the remove from campaign

[David4197]

Hello

I am noticing people are not being put in the removed from campaign when they reply. I am having to do manually, when it should be automatic. Can you please fix this.

Look at Mark Cuilla Power Designers USA LLC as an example

[Dave]

For the example you have provided. We found that an email called "Email 6" was sent to Mark at 8:28am. Mark opened the email at 8:28am and replied to the email at 8:30am.

This means that Mark replied within 2 minutes of receiving the email.

Your account is currently configured to ignore any responses that occur within 5 minutes - this means that they will not be removed from the campaign if they reply within 5 minutes.

You can adjust this setting by going to "settings" on the main menu and then selecting "Email". You will see a setting called "Email Reply Campaign Delay:"

This setting exists so that "auto replies" and "out of office" notifications sent back to you from your contact list do not trigger a removal from the campaign.

[David4197]

What is the shortest amount of time I can adjust it too and still weed out auto replies? Don't autoreplies happen within seconds?

[Tommie326]

The shortest amount of time you can adjust Email Reply Campaign Delay to is 5 minutes.

Typically autoreply emails are suppose to happen almost instantaneously, however there have been times when an autoreply email or out of office email has been received after a minute or two into the recipients email box.