People are not being put in the remove from campaign

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David4197
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People are not being put in the remove from campaign

Post by David4197 »

Hello

I am noticing people are not being put in the removed from campaign when they reply. I am having to do manually, when it should be automatic. Can you please fix this.

Look at Mark Cuilla Power Designers USA LLC as an example
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Dave
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Re: People are not being put in the remove from campaign

Post by Dave »

For the example you have provided. We found that an email called "Email 6" was sent to Mark at 8:28am. Mark opened the email at 8:28am and replied to the email at 8:30am.

This means that Mark replied within 2 minutes of receiving the email.

Your account is currently configured to ignore any responses that occur within 5 minutes - this means that they will not be removed from the campaign if they reply within 5 minutes.

You can adjust this setting by going to "settings" on the main menu and then selecting "Email". You will see a setting called "Email Reply Campaign Delay:"

This setting exists so that "auto replies" and "out of office" notifications sent back to you from your contact list do not trigger a removal from the campaign.
David4197
Posts: 12
Joined: Tue Jul 27, 2021 7:11 am
Website: apwt.prosearchagency.com

Re: People are not being put in the remove from campaign

Post by David4197 »

What is the shortest amount of time I can adjust it too and still weed out auto replies? Don't autoreplies happen within seconds?
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Tommie326
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Re: People are not being put in the remove from campaign

Post by Tommie326 »

The shortest amount of time you can adjust Email Reply Campaign Delay to is 5 minutes.

Typically autoreply emails are suppose to happen almost instantaneously, however there have been times when an autoreply email or out of office email has been received after a minute or two into the recipients email box.
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