buyer profile partially missing/ unable to order

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Lfrailey173
Posts: 505
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

buyer profile partially missing/ unable to order

Post by Lfrailey173 »

Hi-
Buyer #23061 is unable to login and place an order on our website. It is saying he does not have an account. When I type in his email address into the search function in our console it pulls him however when click on the his name to go to his profile page some of his info is not displayed. His address is missing the state and Country, his order history is missing (this is not his first order), his email address is completely missing. It also will not even let us input an email address are amend the address. Please advise....
buyer 23061.jpg
buyer 23061.jpg (242 KiB) Viewed 1501 times
buyer issue.jpg
buyer issue.jpg (302.73 KiB) Viewed 1501 times
Lfrailey173
Posts: 505
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

update: more buyer profiles are missing some data

Post by Lfrailey173 »

Hi-
Just had a click through customers who have ordered today and realized it is not just buyer 23061 with missing details it's everyone I've clicked on. Examples are buyer 33925, 17799 and 33047. Their addresses are incomplete, their emails are missing and their order history...below examples are all customers who have ordered today online so they definitely have an email address and should at least have today's order in their history. We are also not able to email customers via the console as their email address are missing so when you click the "new email" button nothing happens.
buyer 33047.jpg
buyer 33047.jpg (256.62 KiB) Viewed 1503 times
buyer 17799.jpg
buyer 17799.jpg (255.73 KiB) Viewed 1503 times
buyer 33925.jpg
buyer 33925.jpg (261.18 KiB) Viewed 1503 times
Lfrailey173
Posts: 505
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

unable to input orders in the console

Post by Lfrailey173 »

We are unable to create orders or input phone orders in the console. When we click "new order" on a buyers profile the order screen says "Buyer must be added before completing the order or saving estimate"....many customers are also unable to login online and place their orders...which is how we discovered this issue today as we've received numerous phone messages about not being able to order online so I came into the office to try for myself. Please help!
unable to take phone orders.jpg
unable to take phone orders.jpg (205.58 KiB) Viewed 1503 times
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Brads326
Support Team
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Posts: 179
Joined: Tue Dec 12, 2017 10:06 am
Website: www.allprowebtools.com

Re: buyer profile partially missing/ unable to order

Post by Brads326 »

Thank you for reporting this and including screenshots.

Potential causes for this may be:
  • Intermittent Internet Connectivity
  • Antivirus Software
  • Server Maintenance
  • Browser Instability
We are currently unable to replicate the issue that you were experiencing. It is possible that the issue has resolved itself. Are you still experiencing this issue?
Lfrailey173
Posts: 505
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: buyer profile partially missing/ unable to order

Post by Lfrailey173 »

Thank you for following up. It has resolved its self. Will let you know if it happens again.
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