credit card refund

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Lfrailey173
Posts: 505
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

credit card refund

Post by Lfrailey173 »

Trying to process a refund and am getting the error message "credit card number is required" but the refund screen does not give any option to input a credit card number...please advise, it's buyer 41145 and order #64714
refund issue.jpg
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Kayla326
Support Team
Support Team
Posts: 82
Joined: Wed May 27, 2020 11:29 am
Website: www.allprowebtools.com

Re: credit card refund

Post by Kayla326 »

Please update the password in the password manager for authorize.net so that we can look into this for you further.
Steve173
Posts: 174
Joined: Mon Jun 01, 2015 7:55 pm
Website: www.realnoni.com

Re: credit card refund

Post by Steve173 »

Ok it's updated...please let us know when it's working so we can call our customer back, she is waiting to hear from us
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Brads326
Support Team
Support Team
Posts: 179
Joined: Tue Dec 12, 2017 10:06 am
Website: www.allprowebtools.com

Re: credit card refund

Post by Brads326 »

The last 4 of the card has been updated. Please try the refund again now.
Lfrailey173
Posts: 505
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: credit card refund

Post by Lfrailey173 »

Sorry can you explain where the last 4 of the card needed to be updated? why would the card on the transaction not match the authorize.net transaction?
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