Download contacts not working

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Joined: Mon Jun 01, 2015 7:55 pm
Website: www.realnoni.com

Download contacts not working

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We've had issues with the download contacts not functioning. The first day the "download contacts" pg 1 delivered an error message that either the page was either having issues or the page had moved. The "download contacts with custom" fields option downloaded a csv file with one line that was all redacted.

We tried again yesterday, we click page 1 and left it and nothing ever loads. We left it attempting to download for 5 hours and still nothing...this seems crazy. I remember last time we tried to do this something similar happened and Dave ended up having to send us direct links the downloads...please advise how to get a page to actually load?
buyer with custom fields .jpg
download contacts error.jpg
Support Team
Support Team
Website: www.allprowebtools.com

Re: Download contacts not working

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Are you still experiencing this issue?
Website: apwt.realnoni.com

Re: Download contacts not working

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Pg 1 just finally downloaded however we are surprised that the data included in it contains hundreds of contacts that are redacted, how do we just download a file with "active" contacts?
Website: apwt.realnoni.com

Re: Download contacts not working

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ok we are having trouble again downloading our contact csv files....the only pages that will download are pages 9 thru 16 and all those csv files are blank when you open them?
download contacts blank page 16.jpg
download contacts blank page 9.jpg
Website: apwt.realnoni.com

Re: Download contacts not working

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any update on why our download contact pages from 9 thru 16 are blank? see screenshots above....How can we get this resolved?
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