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Invoice printing with incorrect total
Posted: Wed Feb 01, 2023 12:23 pm
by Lfrailey173
Can you please look at order #65993. The order total is $30.58 and this is what processed via authorize.net, however when we print the invoice it is showing $23.78 as the total. Can you please correct this? thank you!
- ogden order.jpg (79.44 KiB) Viewed 2522 times
Re: Invoice printing with incorrect total
Posted: Wed Feb 01, 2023 12:57 pm
by Kayla326
The discount has been removed and the total changed as you requested.
Re: Invoice printing with incorrect total
Posted: Wed Feb 01, 2023 1:06 pm
by Lfrailey173
Sorry that's still incorrect. The total is $30.58 but the line item discount that was previously showing was correct. The invoice was missing the shipping line for $6.80
Should be:
Noni fruit leather $29.00 -5.22 $23.78
Shipping $6.80 $0 $6.80
Total: $30.58
Can you please revert and add the shipping line.
Re: Invoice printing with incorrect total
Posted: Thu Feb 02, 2023 1:11 pm
by Lfrailey173
any update on this?
Re: Invoice printing with incorrect total
Posted: Thu Feb 02, 2023 1:17 pm
by Lfrailey173
oopsie just checked again and it's the line item numbers are getting even more incorrect, you now have the total as $25.36?
This is how the line items should read.
Noni fruit leather $29.00 -5.22 $23.78
Shipping $6.80 $0 $6.80
Total: $30.58
Re: Invoice printing with incorrect total
Posted: Thu Feb 02, 2023 1:19 pm
by Lfrailey173
just to hopefully clear up any confusion:
Noni fruit leather each: $29.00 discount -5.22 extended $23.78
Shipping each $6.80 discount $0 extended $6.80
Total: $30.58
Re: Invoice printing with incorrect total
Posted: Thu Feb 02, 2023 3:18 pm
by Lfrailey173
not sure what is happening...the adjustments you just made are still in correct. Here is a screenshot circling exactly what is still wrong and in red text you will find what the correct number is for what processed on the credit charge.
- ogden all pro issue.jpg (272.7 KiB) Viewed 2505 times
Re: Invoice printing with incorrect total
Posted: Fri Feb 03, 2023 12:01 am
by Brads326
- Screenshot from 2023-02-03 01-00-47.png (35.4 KiB) Viewed 2486 times