Missing Photo/Information from Member Directory on Web Site

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Ssechrist2865
Posts: 5
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Fri Sep 15, 2017 6:33 pm
Website: www.brcdenver.com

Missing Photo/Information from Member Directory on Web Site

Post by Ssechrist2865 »

A profile with photo and information previously was on the Member Directory for a particular person, and now the information has disappeared. I have gone into the "Sign In as a Buyer" and there are no options for this person to add a photo or accompanying information. Where did the information disappear to? (See attachments)
Screenshot (192).png
Screenshot (192).png (152.32 KiB) Viewed 886 times
Screenshot (191).png
Screenshot (191).png (145.24 KiB) Viewed 886 times
Also, on my personal account, there are words appearing on the left-hand side of the page. Have no idea what this jibberish is.
Screenshot (190).png
Screenshot (190).png (161.73 KiB) Viewed 886 times
Look forward to getting these resolved.
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Dave
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Re: Missing Photo/Information from Member Directory on Web Site

Post by Dave »

Your client is 14 days past due on their annual payment with you. You have the system configured to remove listings when your customers are no longer paying their annual dues.

You can see this information by clicking this link: https://c2865.allprowebtools-s1.com/con ... hp?id=4682
Ssechrist2865
Posts: 5
Joined: Fri Sep 15, 2017 6:33 pm
Website: www.brcdenver.com

Re: Missing Photo/Information from Member Directory on Web Site

Post by Ssechrist2865 »

Dave wrote:
Tue Jan 12, 2021 4:06 pm
Your client is 14 days past due on their annual payment with you. You have the system configured to remove listings when your customers are no longer paying their annual dues.

You can see this information by clicking this link: https://c2865.allprowebtools-s1.com/con ... hp?id=4682
How can we change this configurement? Where do I go? Some people are a few days past due; others are past due for a longer period, but we don't want their photo and contact information to disappear from our member directory.
Ssechrist2865
Posts: 5
Joined: Fri Sep 15, 2017 6:33 pm
Website: www.brcdenver.com

Re: Missing Photo/Information from Member Directory on Web Site

Post by Ssechrist2865 »

On the last screenshot, how do I remove the brown lettering from the left-hand side of the contact page?
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Dave
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Re: Missing Photo/Information from Member Directory on Web Site

Post by Dave »

When they make their renewal payment, their directory listing is automatically restored.

If it is your intention to charge once and then they are listed forever, just change your product's "recur every" value to "Do not recur"

You can also perform regular audits or take advantage of auto-tagging of cancelled memberships as explained in this article: https://www.allprowebtools.com/How-to-C ... Tools-5-0/

You may also want to review these resources to learn how to use the membership system and all of the options available to you:
There is also a complete video series training specifically about the memberhip here: https://www.youtube.com/watch?v=GKTiq9V ... 9pwxVyQ79l
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