Unsubscribe Button

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Vincenttwo4204
Posts: 16
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Tue Jul 27, 2021 2:35 pm
Website: www.interfusestaffing.net

Unsubscribe Button

Post by Vincenttwo4204 »

My contacts still remain in the campaign after using the unsubscribe button. I followed the directions on the AllPro website and it even shows up in the contacts timeline that they unsubscribed. However I have to manually remove them from the campaign, is this normal?
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Pichamon326
AllPro Provider
AllPro Provider
Posts: 16
Joined: Thu Jun 10, 2021 9:15 am
Website: www.allprowebtools.com

Re: Unsubscribe Button

Post by Pichamon326 »

It is normal. Unsubscribed button allows you to opt-out a list of email addresses so they will not receive your marketing email but that doesn't remove contacts from the email campaign.
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Dave
Support Team
Support Team
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Joined: Wed May 11, 2011 10:30 am
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Re: Unsubscribe Button

Post by Dave »

Once someone unsubscribes, they can no longer receive marketing emails from you, regardless of any campaign or tag they are a member of (they can still receive emails to assist them in resetting their password or invoices when they make a purchase from you)
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