PayPal order never generated, payment was processed

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Steve173
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Website: www.realnoni.com

PayPal order never generated, payment was processed

Postby Steve173 » Wed Jul 03, 2019 2:58 pm

Aloha!
Just received a call from buyer 27360 about an order she placed on June 14th and paid via PayPal. I pulled her profile up and the order icon is red and shows no payment has been received. I pulled up our account activity in our PayPal account and sure enough the payment processed on June 14th PayPal Transaction ID: 4R6509212Y218864Y...... Order 45328 is missing the items it just shows an amount owed $70.80...I got the items she ordered from her and they match the total but how do we get the payment from PayPal to reflect on the order so it generates and we can get it shipped? Also how do we fix the glitch that allowed this to happen?
Paypal issue.jpg
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Lfrailey173
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Re: PayPal order never generated, payment was processed

Postby Lfrailey173 » Fri Jul 05, 2019 12:15 pm

We had this happen again this morning......buyer 34702 placed an order and paid with PayPal. We received the PayPal email notification and I have been checking the notifications verses the orders showing in the console since the last issue
Paypal order issue number 2.jpg
Paypal order issue number 2.jpg (265.89 KiB) Viewed 731 times
and found that this one is not reflecting as a paid order that is ready to ship in our console. It is showing on their profile as an abandoned cart. I logged into our PayPal activity and the payment is showing as processed transaction Transaction ID: 8RN548079S966102P. We've not heard back on the order above which we went ahead and shipped and just need to get the payment reflected. However this second order is an international order so we are unable to ship this until we can print an invoice for customs. Please help us get this fixed and we need to find what kind of glitch is causing this.......
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Dave
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Re: PayPal order never generated, payment was processed

Postby Dave » Mon Jul 08, 2019 8:42 am

It appears that the PayPal IPN service is currently unavailable.

You can login to your PayPal account and see the "Bad Request" error in the PayPal system - I am sure PayPal is working to remedy the situation on their end. Here is how you can see the error:

1 Login to your PayPal account.
2 Click the Settings icon next to "Log out."
3 Click Notifications under "Profile" on the left of the page.
4 Click Update next to "Instant payment notifications."

Next you will see an error page. You may want to contact PayPal support for further assistance with this.
Lfrailey173
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Re: PayPal order never generated, payment was processed

Postby Lfrailey173 » Mon Jul 08, 2019 12:20 pm

aloha!
When I click the "update" next to "Instant payment notifications" I just get a screen that shows that IPN is enabled. There is no error page showing. We are not having issues with the payments processing and us receiving them in PayPal. The transaction is processing and the money is delivered to us however this is not communicating to our AllProWebTools console to generate the order....one order has a blank order with no items and just a total with "no payment has been received" and the other order is showing as an abandoned cart....I will call PayPal now.
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Dave
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Re: PayPal order never generated, payment was processed

Postby Dave » Mon Jul 08, 2019 12:43 pm

Great! Now that the PayPal page is no longer showing an error, we can look into this further for you...
Lfrailey173
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Re: PayPal order never generated, payment was processed

Postby Lfrailey173 » Mon Jul 08, 2019 1:05 pm

Just got off the phone with PayPal customer service...they double checked and ran through all the settings on their end and also checked that our IPN is enabled to receive messages. We are receiving the IPN messages to our email (including the two that are missing from our AllPro console) and in our activity of payments the transactions are showing as completed. PayPal says this is not an issue on their end that it is an issue with our website/shopping cart software. The screenshots are above in the message thread but the two transactions that we received the IPN notification, are showing as completed transactions in our PayPal "activity", payment has been charged to the customer's card however the orders have not generated in our AllProWebTools console are:
June 14th PayPal Transaction ID: 4R6509212Y218864Y
Buyer ID 27360
Shows a blank order with no items, just total of $70.80 and message "amount still owed"

July 5th PayPal Transaction ID: 8RN548079S966102P
Buyer ID 34702
Order is showing as an abandoned cart
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Dave
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Re: PayPal order never generated, payment was processed

Postby Dave » Mon Jul 08, 2019 2:48 pm

The missing data in order# 45328 has been updated - you should now be able to process the order.

The missing data in order# 45791 (the International order) has been updated - you should now be able to process the order.

I will continue to do research to address the cause of this issue...
Lfrailey173
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Re: PayPal order never generated, payment was processed

Postby Lfrailey173 » Tue Jul 09, 2019 2:52 am

thank you! We just need to get the invoice for order 45791 to reflect the shipping charge in the total. The payment received was for $466.70 but the invoice shows a total of $409.60...which is just for the product and we need to order total to also reflect the $57.10 with total of $466.70
Order 45791.jpg
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Dave
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Re: PayPal order never generated, payment was processed

Postby Dave » Tue Jul 09, 2019 10:36 am

The order total has been corrected.
Lfrailey173
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Re: PayPal order never generated, payment was processed

Postby Lfrailey173 » Tue Jul 30, 2019 2:53 pm

We are having issues with PayPal orders not generating in the AllProWebTools console this morning. We received two emails from PayPal of payment confirmations however no such order is showing in our console:

Buyer 34476
has abandoned cart for $41.80 (matches PayPal payment received, strange thing is that the abandoned cart shows the shipping fee which usually never shows on abandoned carts)
PayPal transaction ID: 4KX52291R23334108

Buyer 35233
abandoned cart and for $38.80 (matches PayPal payment received, again shipping is showing on the abandoned cart which usually never shows on abandoned carts)
PayPal Transaction ID: 5LM18136JK5370731

Can we get the payments received reflected to these abandoned carts so we can ship the orders? And then of course try to track down the glitch that's causing this. I called PayPal and they said all the settings on their end are correct and functioning and since we have received the email notification of payment that it must be a problem with our website shopping cart software........
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Dave
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Re: PayPal order never generated, payment was processed

Postby Dave » Tue Jul 30, 2019 5:03 pm

It appears that your IPN address is https://, but according to your Paypal IPN history, Paypal is sending to http:// thus the AllProWebTools servers are not receiving notification that the payment was processed.

If you login to your Paypal account first, you should be able to click this link to view your IPN history: https://www.paypal.com/us/cgi-bin/websc ... ns-history
Lfrailey173
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Website: www.realnoni.com

Re: PayPal order never generated, payment was processed

Postby Lfrailey173 » Wed Jul 31, 2019 2:02 pm

Submitted a case ticket with PayPal yesterday...still have not head back to them. Just called their support team and spoke to someone on level 1 for a status update on when we might hear back...the ticket is in the queue and is under "further review"....

In the meantime 4 more order payments have been received that need to be pushed through to the console so orders generate:

buyer 26850
payment received for $122
PayPal transaction ID 9XH21483XV384930X
She has no abandoned cart on her profile but this order would be for 4 packets of 2oz Noni Fruit Leather

buyer 7066
payment received for $38.80
PayPal transaction ID 9Y472342LE4220640
she has an abandoned cart for $38.80 which is where the payment should be applied

buyer 33920
payment received for $45.05
PayPal transaction ID 5LF58700W13556202
she has an abandoned cart for $45.05 which is where the payment should be applied

buyer 25633
payment received for $122
PayPal transaction ID 6RR04975HD4792039
he has an abandoned cart for $122 which is where the payment should be applied
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Dave
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Re: PayPal order never generated, payment was processed

Postby Dave » Wed Jul 31, 2019 3:16 pm

The 6 most recent Paypal transactions have been updated, ending with 6RR04975HD4792039
Lfrailey173
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Re: PayPal order never generated, payment was processed

Postby Lfrailey173 » Wed Jul 31, 2019 6:02 pm

Just received this message back from PayPal merchant tech support:

I understand this is a frustrating situation. I see that in your account, the IPN is set to https://www.realnoni.com/listener/paypal-ipn.php. The IPN's going to http://www.realnoni.com/listener/paypal-ipn.php without the s would most likely be due to a notify_url setting in your site itself as setting a notify_url in your site will override the IPN set in your account. Please check your site for a notify_url setting to update.

How do we check the notify_url setting in our website?
Lfrailey173
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Re: PayPal order never generated, payment was processed

Postby Lfrailey173 » Wed Jul 31, 2019 6:13 pm

Also here are two more transaction payments we received that need to be pushed to the console:

buyer 35244
received payment $26.80
PayPal Transaction ID 4NU66063NN695421J
has abandoned cart for $26.80

buyer 35150
received payment for $38.30
PayPal Transaction ID 9MF74729HU6748214
has abandoned cart for $38.30

thanks!
Lfrailey173
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Re: PayPal order never generated, payment was processed

Postby Lfrailey173 » Thu Aug 01, 2019 1:16 pm

In addition to the two from yesterday afternoon here are two more from this morning:

buyer 25572
received payment for $24.80
PayPal Transaction ID: 62E71666V1897325K
has abandoned cart for $24.80

buyer 35251
received payment for $38.80
PayPal Transaction ID: 468446050T869992M
has abandoned cart for $38.80

thanks!
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Dave
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Re: PayPal order never generated, payment was processed

Postby Dave » Thu Aug 01, 2019 2:20 pm

We have updated your notify_url as requested and we have processed the payments for 4 transactions ending with Transaction ID: 468446050T869992M
Lfrailey173
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Re: PayPal order never generated, payment was processed

Postby Lfrailey173 » Fri Aug 02, 2019 12:27 pm

Aloha!

Three more transactions have come through since you updated our notify_url and the orders are still not generating. I checked the IPN history page and the Message ID is now showing that the correct notification url is being sent to https://www.realnoni.com/listener/paypal-ipn.php but the console is still not generating the orders???? Any ideas now on how to proceed? PayPal is saying it's our issue.

buyer 35257
received payment $169.60
PayPal Transaction ID 7W804000LP2690329
has abandoned cart for $169.60

buyer 16163
received payment for $26.80
PayPal Transaction ID 9GK22011TC952891A
has abandoned cart for $26.80

buyer 35257
received payment for $46.80
PayPal Transaction ID 7MG01667C1420591C
has abandoned cart for $46.80
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Dave
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Re: PayPal order never generated, payment was processed

Postby Dave » Fri Aug 02, 2019 7:14 pm

We have processed the payments for 4 transactions ending with Transaction ID: 8KL47478YU5326921.

We are continuing to investigate the cause of this issue and we will update this post as information becomes available...
Lfrailey173
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Re: PayPal order never generated, payment was processed

Postby Lfrailey173 » Fri Aug 02, 2019 7:21 pm

Great!

This transaction is still not showing as an order, the other 3 are showing up now.....can you please check the one copied below?
buyer 16163
received payment for $26.80
PayPal Transaction ID 9GK22011TC952891A
has abandoned cart for $26.80
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Dave
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Re: PayPal order never generated, payment was processed

Postby Dave » Sat Aug 03, 2019 8:32 pm

All previous orders have been updated and the underlying issue has been addressed.
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Dave
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Re: PayPal order never generated, payment was processed

Postby Dave » Mon Aug 05, 2019 8:29 am

I have logged into your account this morning to verify that all Paypal transactions from the past 24 hours were processed correctly.
Lfrailey173
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Re: PayPal order never generated, payment was processed

Postby Lfrailey173 » Tue Aug 20, 2019 11:58 am

Aloha!
We received a PayPal payment last night from a customer and her order never generated in the console, still is showing as an abandoned cart.

Buyer 35436
has abandoned cart for $41.80
PayPal Transaction ID: 9N8635116Y8725841

Can you please push this through to generate the order so we can ship to the customer?
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Dave
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Re: PayPal order never generated, payment was processed

Postby Dave » Tue Aug 20, 2019 4:01 pm

This order has been processed.

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