What constitutes an "invalid" email

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Steve173
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What constitutes an "invalid" email

Post by Steve173 »

Hi! Thank you Tommy for getting us the links to all our invalid emails....there's over 4000 so that's why the console would not load them in one go. Now we have a follow up question: What constitutes contact's email address to be marked as "invalid" in the AllPro system?
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Brads326
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Re: What constitutes an "invalid" email

Post by Brads326 »

You can learn more about Invalid Email Addresses in this blog post: https://www.allprowebtools.com/Invalid- ... -are-they/
Lfrailey173
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Re: What constitutes an "invalid" email

Post by Lfrailey173 »

The blog was helpful but we still have questions...

1. When we hover over the red circle with the "x" the blog says it should give us the reason that the email was marked invalid in the AllPro console. Every single one we've hovered over says" invalid reason log is unavailable...we've tried hundreds of them...we've tried customers with buyer ids from long ago and recently...all have no reason.

2. Option 2 in the blog gives the option to go to "reports" then "contacts" then "invalid emails".....when we got to reports>contacts the only two options we get are "campaign members" and "search custom field"...we tried custom field and that just pulls up our contest box inputs....how do we access the "invalid emails" report?
no invalid emails option .jpg
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Steve173
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Re: What constitutes an "invalid" email

Post by Steve173 »

We received an email notification saying we had received a reply to this forum question however there is no reply?
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Kathlein
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Re: What constitutes an "invalid" email

Post by Kathlein »

The features that your are not seeing are in version 5.5 - you are currently on version 5.4. You will be upgraded this week.
Steve173
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Re: What constitutes an "invalid" email

Post by Steve173 »

I still do not have the "invalid emails" option under reports>contacts....we are now on version 5.5
reports contact invlaid emails missing .jpg
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Kathlein
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Re: What constitutes an "invalid" email

Post by Kathlein »

This video explains how to check user permissions, you will find it 2 minutes into the video:

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