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What constitutes an "invalid" email

Posted: Mon Sep 14, 2020 7:48 pm
by Steve173
Hi! Thank you Tommy for getting us the links to all our invalid emails....there's over 4000 so that's why the console would not load them in one go. Now we have a follow up question: What constitutes contact's email address to be marked as "invalid" in the AllPro system?

Re: What constitutes an "invalid" email

Posted: Wed Sep 16, 2020 8:18 pm
by Brads326
You can learn more about Invalid Email Addresses in this blog post: https://www.allprowebtools.com/Invalid- ... -are-they/

Re: What constitutes an "invalid" email

Posted: Thu Sep 17, 2020 9:47 pm
by Lfrailey173
The blog was helpful but we still have questions...

1. When we hover over the red circle with the "x" the blog says it should give us the reason that the email was marked invalid in the AllPro console. Every single one we've hovered over says" invalid reason log is unavailable...we've tried hundreds of them...we've tried customers with buyer ids from long ago and recently...all have no reason.

2. Option 2 in the blog gives the option to go to "reports" then "contacts" then "invalid emails".....when we got to reports>contacts the only two options we get are "campaign members" and "search custom field"...we tried custom field and that just pulls up our contest box inputs....how do we access the "invalid emails" report?
no invalid emails option .jpg
no invalid emails option .jpg (230.76 KiB) Viewed 1721 times

Re: What constitutes an "invalid" email

Posted: Fri Sep 18, 2020 12:49 pm
by Steve173
We received an email notification saying we had received a reply to this forum question however there is no reply?

Re: What constitutes an "invalid" email

Posted: Mon Sep 21, 2020 12:32 pm
by Kathlein
The features that your are not seeing are in version 5.5 - you are currently on version 5.4. You will be upgraded this week.

Re: What constitutes an "invalid" email

Posted: Thu Oct 01, 2020 9:57 pm
by Steve173
I still do not have the "invalid emails" option under reports>contacts....we are now on version 5.5
reports contact invlaid emails missing .jpg
reports contact invlaid emails missing .jpg (210.59 KiB) Viewed 1692 times

Re: What constitutes an "invalid" email

Posted: Mon Oct 05, 2020 1:28 pm
by Kathlein
This video explains how to check user permissions, you will find it 2 minutes into the video: