Timeline Error

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Agalassi1792
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Timeline Error

Postby Agalassi1792 » Wed Jun 12, 2019 4:05 pm

Hey,

So There is something strange going on in the timeline of one of our clients. I've seen this happen before, in other client's sites as well, so it is not just limited to this specific case. Please see the screenshot.

So, for some reason it lists that a single person gets the same email many, many times, and the time is ALWAYS 1 min no matter how many days ago this happened.
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Dave
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Re: Timeline Error

Postby Dave » Thu Jun 13, 2019 7:23 am

You can find an explanation of this behavior in this blog: https://www.allprowebtools.com/allprowebtools-blog/

Additional refinements to the Timeline are already planned for future versions.
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Agalassi1792
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Posts: 435
Joined: Tue Nov 18, 2014 12:42 pm
Website: apwt.bluezenith.com

Re: Timeline Error

Postby Agalassi1792 » Thu Jun 13, 2019 8:35 am

Hi Dave,

Thanks... but what blog post is it specifically? Can you provide a link directly to the blog post that you are referring to?

Thank you!



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Kaitlyn
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Re: Timeline Error

Postby Kaitlyn » Thu Jun 13, 2019 1:35 pm

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Agalassi1792
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Posts: 435
Joined: Tue Nov 18, 2014 12:42 pm
Website: apwt.bluezenith.com

Re: Timeline Error

Postby Agalassi1792 » Thu Jun 13, 2019 1:40 pm

Thank you!

So, in the blog post, it says this:

"When notifications appear in the Workflow Timeline with the time stamp "1 min" or "Recently," those notifications were instant updates. Often, you'll see a lot of notifications appear at the same time that have the "1 min" time stamp. This happens most often with sent emails or opened emails.

To get rid of these notifications in your Workflow Timeline, simply refresh the page. Refreshing the page will clear the instant updates from the Timeline so you can see older notifications."

I have attempted to refresh the timeline. It does not go away. It's just always there. I've been refreshing a few times now. So that feature does not seem to be working for me at all.



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Kaitlyn
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Re: Timeline Error

Postby Kaitlyn » Thu Jun 13, 2019 2:19 pm

This sounds like something to use a screenshare to go over this with our Level 2 Support Team. Here is a video that will show you how:


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