Message from contact us page

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Lfrailey173
Posts: 391
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Message from contact us page

Post by Lfrailey173 »

Hi! Buyer 23878 sent us a message via our website "contact us" button yesterday and called us today as they never received a reply. We never received their message to our [email protected]. When you reference the buyers profile the workflow timeline shows the "Contact Page" filled out yesterday...I'm not sure how many of other messages we might also be missing....
Buyer 23878.png
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Kathlein
Support Team
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Joined: Tue Jul 11, 2017 8:03 am
Website: www.allprowebtools.com

Re: Message from contact us page

Post by Kathlein »

You can view all contact page messages from the main dashboard by filtering the workflow timeline. There are a row of buttons at the top of the Workflow Timeline. As you mouse over each button a message pops up to tell you the filter's name. Click the filter called "Filter Contact Page" to see all of the recent communications from your "contact us" page.

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Lfrailey173
Posts: 391
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Re: Message from contact us page

Post by Lfrailey173 »

We were told by our MER calls with our All Pro Web Developers that when a customer fills out our "Contact Us" page the All Pro system is configured to send an email directly to our main customer service inbox...this is what we are concerned about
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Kathlein
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Joined: Tue Jul 11, 2017 8:03 am
Website: www.allprowebtools.com

Re: Message from contact us page

Post by Kathlein »

I will be happy to look into this for you.

Please filter the timeline as described above. Can you tell me how many of the top 10 contacts that you see in the timeline have not shown up in your email? This will help me to track this down for you.
Lfrailey173
Posts: 391
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Re: Message from contact us page

Post by Lfrailey173 »

Right now it's just the one..no worries on looking into it any further. I will just check the messages on the main dashboard daily and if any more are missing I'll follow up with the specifics to you.
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