What are my support options?

1. Is live support part of my monthly plan
2. what time does live support start and stop during central time zone
3. how do you access live support

You can learn about all the available support options here: https://www.allprowebtools.com/Support/

can someone let me know if screen share is available, or if nothing has changed can someone check my account because i have not been able to use screen share in quite a few months. It always says not available during hours that it should be available. can someone please help me with this problem. thanks!