Friday October 1, 2021
When your Standard Operating Procedures are Digital, there's nothing standard about them
Do you remember being new at work, those first few days just so unsure of yourself and what to expect. Then weeks fly by in a blur of too much information all at once. Your mind is tired and heavy from overload, but you're starting to get a handle on your typical tasks at work. You don't check the standard operating procedure (SOP) as often as in the beginning, but it's right there in one click away one your computer when you need it again.
- Accessible at all times to all staff
- Easy to update
- Guide and reference for employees
- Uniformity in performance
- Prevents misunderstandings
- Keeps rules and expectations consistent
- Checklist for tasks
- Useful in Performance Evaluations
Digital SOPs increase your business' productivity. Even those who have worked with you for years can forget the procedures for certain tasks they may not encounter as often, but rather than stopping someone else from their work to get help, there is a guide right in front of your employees to refer back to at any time for help. New employees can also use it as a guide, forming good habits right from the start. In their employee profile on AllProWebTools, selecting their name pulls us the folder for standard operating procedures
Verbal instruction doesn't work. Too often employees reply "I didn't hear you say that" or "I didn't know you wanted me to do it that way", it's important to have a written document detailing what the expectations are. People prefer to have expectations addressed. Having the procedures documented on a digital drive gives a reference to both you and your employee about what is expected of them and what the standard is. This way you can minimize the misunderstandings and things that get forgotten.
It's like a step by step guide, convenient to every employee. They can use it as a reference and follow checklists for common task and responsibilities. Stay productive and consistent even when an employee is absent or replaced. Digital SOP's make it simple for someone filling in to complete the responsibilities on their own because they can always follow the steps and procedures.
Having SOPs to reference makes it very simple to conduct employee performance evaluations. Just pull up the SOP and compare what was asked of them with their results. Looking at the SOP and their work will also allow opportunities to see where there can be improvement, if they're missing a step, or what they need to work on. You may even find that the way the SOP is worded is causing the issue, in which case you can ask the employee to clarify the procedure or task in the SOP
Employee performance depends more on clear and concise instruction than it does on an employees attitude;
your employees want to be successful, and SOPs are one of the tools they'll need to do so.
With a digital library of constantly evolving SOPs adds a lot of value to your business. If your sell your business then you have a large operating manual, expertly outlining how to run your business successfully. This has immeasurable worth to any partners that you work with, or if you sell the entirety of your business, these SOPs are like gold for them.